Store Policies

Last updated on 31-3-2025 22:18:57

Payments

Baniamart accepts the following payment methods:

• Debit Cards
• Credit Cards
• Net Banking
• Wallets
• UPI

Shipping

We offer shipping across India, with customers typically receiving their orders within 7-8 working days.

Customers are responsible for any import duties or additional charges applicable to their order.

If you have any questions regarding delivery times for your location, please contact us here.

Delivery Policy

• Orders are shipped to the address provided at the time of purchase.
• If the courier is unable to deliver after three attempts, the package will be returned to our warehouse.
• Refunds will not be initiated for undelivered orders due to incorrect addresses.
• You may request a reshipment with an updated address, and we will dispatch it on the next working day.

Cancellation Policy

We have a liberal cancellation policy, subject to the following conditions:

• Cancellations will be considered only if requested immediately after placing the order.
• Orders that have already been processed for shipping cannot be canceled.
• Orders containing customized products cannot be canceled if customization has already started.
• Cancellations made within 2 hours of order placement will be refunded, minus a processing fee of ₹50.
• Cancellations requested after 2 hours will not be accepted.
• If an order is placed without uploading the required image for a customized product, we will notify you via email. If no image is provided within a week, the order will be processed without customization, and no refund will be issued.

Returns & Replacement

Baniamart offers a replacement guarantee only if the received product is damaged or defective.

If you receive a damaged or incorrect item, please contact us here within 2 days of receiving your order.

Conditions for Replacement or Refund

To be eligible for a refund or replacement, the following conditions must be met:

• The item received is physically damaged (must be proven with an unboxing video).
• The item received has missing parts or accessories (must be proven with an unboxing video).
• The item received is different from its description on the product detail page.
• The item received is defective or does not work properly (must be proven with an unboxing video).
• Claims must be submitted within 2 calendar days from the date of receipt.

Important: No refund or replacement request will be processed without an authenticated unboxing video supporting the claim.

If your refund or replacement is approved, we will initiate the refund to your original payment method within 24 working hours.

Printing Terms & Image Disclaimer

All product images displayed on the website are for illustrative purposes only and may differ from the actual product due to variations in screen brightness, contrast, and resolution.

We do not guarantee that the colors displayed on your screen will be 100% accurate to the actual product.

Affiliate Disclosure

Some of the links on our website, including those to Amazon, may be affiliate links. This means that if you make a purchase through these links, we may earn a small commission at no extra cost to you. These commissions help us maintain and improve our website, allowing us to continue providing valuable content and services.

We only recommend products that we believe will add value to our customers. Your support through these links is greatly appreciated!

Limitations on Returns

• We do not accept returns if the customer has ordered the wrong item.
• Returns are not accepted if the product is disliked by the customer.
• We do not exchange or refund products that differ slightly in color due to monitor display differences.
• For Exchange Products , if customer fails to provide exchange product or provide a defective or product with missing parts then we may provide partial or no refund on item . Exchange Products are not eligible any return or refund .
• For Refurbished Products , refurbished products are only eligible for replacement or refund if the product recieved is either defective / missing parts or does not work as intended .

Warranty Policy

Overview

At Baniamart, we stand behind the quality of our products. All products sold on our website come with a warranty as mentioned on the respective product page. The warranty period and coverage vary depending on the product category and manufacturer terms.

By purchasing from Baniamart, you agree to abide by the terms and conditions of this Warranty Policy.

Warranty Coverage

The warranty covers defects in materials and workmanship under normal use. If a product is found to be defective during the warranty period, we will, at our discretion:

• Repair the defective product.
• Replace the product with an identical or equivalent product.
• Provide store credit or a partial refund, depending on the circumstances.

Warranty Exclusions

The warranty will be voided in the following cases:

• Unauthorized Repairs or Modifications: If the product has been opened, repaired, or modified by the customer or any unauthorized third party.
• Physical Damage: Any damage caused by drops, impacts, crushing, or external force.
• Water or Liquid Damage: Damage caused by exposure to water, moisture, or other liquids.
• Improper Handling: Damage caused by incorrect use, negligence, or failure to follow the product’s usage instructions.
• Unintended Use: Usage outside of the product’s intended purpose (e.g., using an electronic product in a high-humidity or extreme-temperature environment).
• Wear & Tear: Normal wear and tear, cosmetic damages, or aging of materials over time.
• Electrical Surges: Damage caused by power fluctuations, short circuits, or improper power supply.
• Acts of Nature: Damages caused by natural disasters such as floods, earthquakes, lightning, or fires.
• Accessory Damage: Warranty does not cover accessories such as cables, batteries, chargers, or cases unless explicitly mentioned.
• Lost or Stolen Products: We are not responsible for products that are lost or stolen after delivery.

How to Claim Warranty

If you experience an issue with your product during the warranty period, please follow these steps:

1. Check the warranty coverage mentioned on the product page to ensure eligibility.
2. Contact our customer support team at Contact Page with the following details:
   • Order number
   • Product name and model
   • Issue description
   • Photos or videos of the defect (if applicable)
3. Our team will assess your request and guide you on the next steps.

Note: Customers may be required to ship the defective product back to us for inspection before a warranty claim is approved.

Warranty Processing Time

Once we receive your product, we will inspect it and process the warranty claim within 7-10 working days. In some cases, it may take longer based on the complexity of the issue.

Shipping Costs

• If the warranty claim is approved, we will cover the return shipping costs.
• If the claim is not covered under warranty, the customer will be responsible for all shipping charges.

Limitation of Liability

Baniamart is not responsible for any indirect, incidental, or consequential damages resulting from product defects or misuse. Our maximum liability is limited to the product’s purchase price.

Changes to this Policy

We reserve the right to modify this Warranty Policy at any time. The latest version will always be available on our website.

Contact Us

For any concerns , queries regarding payments, shipping, cancellations, returns, or warranty-related, please contact us via:

Contact Page